OWNER
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What is my VIN?
Your VIN is your Vehicle Identification Number and is unique to your vehicle. You can find your VIN stamped on a plate that is visible through the bottom left side of the windscreen. Please refer to the iGuide app for further information. You can access the app here.
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How do I replace my key?
For security reasons we would recommend contacting your local Retailer regarding any key related enquiries. You can find your nearest Retailer here.
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Where can I get a Certificate of Conformity (COC)?
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. Land Rover do not provide Certificates of Conformity for any other markets that fall outside of the EU.
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Where can I find out what specification my Land Rover is?
You can find out your vehicle specification on the Owner Info page, there may be a charge to access specific information.
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How can I get my Sat Nav updated?
For Sat Nav updates please visit your local Retailer, find them here, or visit your local market website.
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What tyres can I get for my Land Rover?
Our approved range of tyres includes Winter Tyres, All Season Tyres and Off Road Tyres (available for Defender only), you can find them here.
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I have a classic car and would like some more information. Who do I contact?
Please email our Classic team at: sales@classic-jaguarlandrover.com. They will be happy to help. Alternatively, visit our Classics website.
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What's included under warranty?
For all warranty information, including extending your warranty, visit our warranties page.
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How often do I need to get my Land Rover serviced?
Your vehicle intelligently identifies when servicing is required, based on factors such as driving style and distance covered. In general, this will be after 24 months or 21,000km, whichever comes first*. Your vehicle and InControl app will alert you when it’s time to book a service.
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Where can I find my local retailer?
Please use our Retailer locator to find your nearest Retailer. If you’re unable to find a Retailer please contact us using the contact us form.
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Who do I contact if I breakdown?
You will need to contact your Roadside Assistance provider. The RSA number will be in the InControl app or, if you’re within your warranty period, the breakdown button in the roof will call RSA.
SALES
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How do I import a Land Rover?
Due to different specification, servicing and warranty requirements, we are unable to directly support the personal importation of vehicles, provide further information on this process, or provide a certificate of compliance, as the vehicle would need to be tested/inspected accordingly for the market it is destined.
Please be advised that Land Rover manufactures and delivers vehicles to markets ensuring that the vehicle specification is both compliant with local market legislation and suitable for the environment in which it will operate. This is supported through Land Rover’s network of official importers, franchised Retailers and authorised repairers who have received training to support the Sales and After Sales processes.
Therefore we would recommend that you contact your local Retailer and department of transport in the destined market prior to importing a vehicle.
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I want to buy or find out more about Land Rover, who do I contact?
For all enquiries regarding purchasing a Land Rover or any details about what comes with your purchase please contact your selling Retailer.
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I would like to find out more information about armoured vehicles, SVO and TDMS Land Rovers, who do I contact?
Please email any questions to svo@landrover.com or armourd@jaguarlandrover.com. You can find more information on SVO on this page here or for TDMS vehicles please get in touch.
GENERAL
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I would like to contact Land Rover Customer Service, who do I need to send my enquiry to?
Please send any Customer Service Enquiries to the team in your local market and a Land Rover representative will be in touch. Find us in your market here. Alternatively please fill in the contact us form and select Global Customer Enquiries: specifying your Full Name, Contact details, VIN, Country of Residence and local Retailer name.
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I would like to work for Land Rover, how can I apply?
Please visit our careers site or contact us by email: INTLOPPS@jaguarlandrover.com.
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I would like a factory tour, where can I get more information?
You can find out about all of our factory tours here.
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Where can I get a brochure?
You can download an eBrochure here. Alternatively you can visit your local Retailer. Please be advised that Land Rover do not hold stock centrally.
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I'm interested in a driving experience, where can I get some more information?
You can find more information and your nearest Experience Centre here.
*Market-dependent.