Landrover

Landrover

Land Rover InControl™

FAQs

Buying InControl

Q. What is InControl?

A. InControl is a group of "connected" products using mobile and internet technologies which enable connectivity in and outside of your vehicle.

Q. How do I purchase InControl?

A. InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory.

Q. Can I buy InControl for my current vehicle?

A. Currently it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.

Activation

Q. How do I register for InControl and activate my account?

A. If your dealer has not already done so, visit: landroverincontrol.com/owner, enter your email address and the security words, then click "Next" to start the process of creating a new account.

SOS Emergency Call

Q. What happens if the vehicle is involved in a crash and there is no phone signal?

A. The vehicle will make multiple attempts to connect a call. If no mobile phone signal is found, a call cannot be made. The button will stop flashing amber and return to red.

Q. How do I make an SOS Emergency Call?

A. In an emergency situation where you require police, ambulance, fire service or coast guard, press and release the button cover located on the right side of the overhead console. Press the button for 2 seconds to initiate an emergency call (once pressed the button will flash amber). A call is connected when the voice of a member of the emergency response team can be heard.

The location of your vehicle will automatically be sent to the emergency response team who will send the appropriate emergency service to your location. Once the call is complete the button will revert back to red. Push the button cover back after use.

NOTE: If a crash is detected or if the vehicle’s airbags deploy, an SOS Emergency Call will be automatically triggered.

Q. Where can I use the SOS Emergency Call?

A. An SOS Emergency Call can be used in your home country and abroad. When you are travelling abroad, your vehicle will make a voice call to the emergency services, however, it may not be possible to send the emergency services your location information.

Q. What happens if I accidentally press the SOS Emergency Call button?

A. If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.

Q. What is the difference between a manual and an automatic SOS Emergency Call?

A. An automatic emergency call is triggered if the airbags deploy or if a vehicle rollover is detected. If these incidents occur, a call will be made automatically from the vehicle.

A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button within the overhead console.

Q. Does the SOS Emergency call use the driver's phone to connect?

A. No. The SOS Emergency call uses a separate system with a dedicated SIM card embedded within the vehicle.

Optimised Land Rover Assistance Call

Q. Where can I use Optimised Land Rover Assistance Call?

A. You can use the Optimised Land Rover Assistance service in all countries covered by the Land Rover Assistance policy. If you use your Land Rover Assistance while travelling in another country covered by your policy, you will be connected to the roadside assistance services in your home country who will then arrange roadside assistance to your exact location.

Q. What happens if the Optimised Land Rover Assistance button is pressed by accident?

A. If you accidentally press the Optimised Land Rover Assistance button, a call will be initiated. Once the call is connected, you must inform the agent that the Optimised Land Rover Assistance button was pressed by accident, otherwise you may incur unnecessary financial costs.

Q. How do I make an Optimised Land Rover Assistance Call?

A. In the event of a breakdown, press and release the button cover located on the left hand side of the overhead console.

Press the button for 2 seconds to initiate a call to Land Rover Assistance free of charge (once pressed the button will flash amber). A call is connected when the voice of a member of the Land Rover Assistance team can be heard.

The location of your vehicle will automatically be sent to the Land Rover Assistance team who will attempt to resolve your call and if necessary, send roadside assistance to your vehicle’s location. Push the button cover back after use.

Q. Does the Optimised Land Rover Assistance Call use the driver's phone to connect?

A. No. The Optimised Land Rover Assistance Call uses a separate system with a dedicated SIM card embedded within the vehicle.

Journeys and location tracking

Q. How do I record my journeys?

A. Journey preferences can be set in the InControl Remote Smartphone App and on the My Land Rover InControlTM website.

To view or change your preferences in the Smartphone App; sign in, go to vehicle settings, select "Journeys" and ensure the feature is enabled.

To view or change your preferences on the My Land Rover InControlTM website, please go to Edit Vehicle and  select "Journeys" to ensure the feature is enabled.

Q. Can my location be tracked?

A. No, vehicles cannot be actively tracked. If you have InControl Secure, have confirmed the vehicle as stolen and a police report has been opened, then the vehicle will be actively tracked.

The last parked location of the vehicle can be viewed by logging into your Smartphone App or your My Land Rover InControlTM account. If you select to record your journeys, the driving route will be recorded.

Once a journey over 1km has been completed and the engine switched off, this journey can only be viewed by the account owner either in the Smartphone App or in the InControl website.

If an SOS Emergency call or Optimised Land Rover Assistance call is made or triggered, the vehicle's location is sent automatically to the emergency services and breakdown services.

Q. Can I opt out of journey tracking?

A. Yes. When you activate your account, you will be asked  to select your journey preferences. You can switch off journey tracking completely or you can delete some or all journeys through the InControl Smartphone App or the My Land Rover InControlTM website.

To view or change your preferences in the Smartphone App. sign in, go to Vehicle Settings, select "Journeys".

To view or change your preferences on the My Land Rover InControlTM website, please go to Edit Vehicle and  select "Journeys".

Q. What is classified as a Journey within the ‘Journey’ function of the InControl Remote Smartphone App?

A. A journey is logged after the vehicle has travelled over 0.6 miles (1km) and the engine switched off. 

InControl Remote Smartphone App

Q. Which mobile devices will support the InControl Remote Smartphone App?

A. The InControl Remote Smartphone App will currently work with Android devices from version 4.1 and Apple devices from IOS V6.0.

Q. Can I have one account and download the InControl Remote Smartphone App on to two smartphones?

A. Yes. It is possible to download the app to more than one smartphone. However, the InControl Remote account username and password will be the same for both devices.

Q. Where can I download the InControl Remote Smartphone App?

A. You can download the Smartphone App by searching for Land Rover InControlTM Remote on Google Play or the Apple Apps store.

Q. Do I incur any additional costs by using the InControl services?

A. Once subscribed, the only charge would be for any calls made using the InControl Remote Smartphone App e.g. Optimised Land Rover Assistance and will be charged at your normal network rate.

InControl Secure

Q. Will InControl Secure help to reduce my insurance premium?

A. Globally InControl Secure meets the requirements of numerous insurance bodies and could secure discounts.

Q. What happens if I have InControl Secure and my vehicle is stolen?

A. In the event of your vehicle being moved illegally, the InControl Secure Monitoring Centre will immediately alert you and will  liaise with the police to pinpoint the exact location of your vehicle.

If you believe your vehicle has been stolen, call the InControl Secure Monitoring Centre directly from your InControl Remote Smartphone App or telephone: UK 0345 600 4999  Outside UK +44 345 600 4999

Q. If I have InControl Secure what will happen if my car is towed away?

A. If your vehicle is towed away and you have InControl Secure then you will receive a theft notification from the InControl Secure Monitoring Centre.

Q. Can I report my vehicle stolen when abroad in Europe?

A. Yes, please check your terms and conditions to see which countries are covered and if your vehicle has been stolen. Please contact the InControl Secure Monitoring Centre from your InControl Remote Smartphone App or telephone: UK 0345 600 4999  Outside UK +44 345 600 4999

Q. What is Transport Mode?

A. Transport Mode is related to InControl Secure and allows you to put your vehicle on a trailer, train or tow it without a stolen vehicle alert being triggered. Transport Mode can be enabled from the Smartphone App or the My Land Rover InControlTM website.

Once switched on the vehicle will not send automatic theft notifications for 10 hours if the vehicle is moved while the engine is off. All other automatic theft notifications e.g. battery disconnected, window break, etc. remain active.

Transport Mode will only be visible in the Smartphone App or My Land Rover InControlTM website if you have InControl Secure.

Q. What is Service Mode?

A. Service Mode is related to InControl Secure and must be switched on when taking your vehicle for a service to prevent a stolen vehicle alert being triggered. Service Mode can be enabled from the Smartphone App or the My Land Rover InControlTM website.

Once switched on the vehicle will not send automatic theft notifications for 10 hours when it detects a theft event caused by e.g. moving the car with the engine off, disconnecting the battery or aerial, alarm sounding, etc.

Service Mode will only be visible in the Smartphone App or My Land Rover InControlTM website if you have InControl Secure.

Q. How does InControl Secure work?

A. In the event that your Land Rover has been tampered with or moved without your consent, the vehicle will notify the InControl Secure Monitoring Centre who will contact you to confirm if your vehicle has been stolen or not.

Customer Service and Support

Q. How do I update my account details?

A. To update your details go to: landroverincontrol.com/owner and log in to your account. Then select "Update my details" or go to Settings/ My Account in the InControl Remote Smartphone App, where you can update your contact details, change your password or reset your PIN.

Q. What happens to my data, who has access to it and do I have access to it?

A. All data is stored in accordance with the data protection requirements of the country in which the vehicle was purchased. For more information, refer to the Land Rover InControlTM privacy policy.

Q. What happens if my phone is lost or stolen?

A. Land Rover advises customers to set appropriate security for their devices. If your phone is lost or stolen, you can log into your InControl Account and change your password and PIN.

Q. What happens if I forget my password for the InControl Remote Smartphone App?

A. Select the "Forgot your password" option on the InControl Remote Smartphone App login screen or on the My Land Rover InControlTM website and follow the prompts provided.

Q. Where can I direct any other query about InControl?

A. For further queries or for issues with using InControl, you can contact your Land Rover Dealer or the Customer Relationship Centre (CRC).

Jaguar Land Rover Limited: Registered Office: Abbey Road, Whitley, Coventry CV3 4LF Registered in England No: 1672070