FREQUENTLY ASKED QUESTIONS
OWNER - OWNER
What is my VIN?
Your VIN is your Vehicle Identification Number and is unique to your vehicle. You can find your VIN stamped on a plate that is visible through the bottom left side of the windscreen. Please refer to your handbook for further information. You can access handbooks online here: www.landrovertechinfo.com
How much are parts and where can I purchase them from?
For any information regarding pricing please contact your local retailer. You can find your nearest retailer here: http://www.landrover.com/dealer-locator.html
How do I replace my key?
For security reasons we would recommend contacting your local retailer regarding any key related enquiries. You can find your nearest retailer here: http://www.landrover.com/dealer-locator.html
How do I find my Radio Code and EKA code?
This information can be obtained from your nearest retailer. You can find your nearest retailer here: http://www.landrover.com/dealer-locator.html
Where can I get a Certificate of Conformity (COC)?
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. Land Rover do not provide Certificates of Conformity for any other markets that fall outside of the EU.
Where can I find out what specification my Land Rover is?
You can find out your vehicle specification using Owner Info - http://www.ownerinfo.landrover.com/, there may be a charge to access specific information.
How can I get my Sat Nav updated?
For Sat Nav updates please visit your local retailer: http://www.landrover.com/dealer-locator.html or visit your local market website.
What tyres can I get for my Land Rover?
As tyre specification can differ in each market we recommend contacting your local retailer for more information. You can find your nearest retailer here: http://www.landrover.com/dealer-locator.html
I have a classic car and would like some more information. Who do I contact?
Please contact our heritage team who will be happy to help. The email address is firstname.lastname@example.org
What's included under warranty?
For all warranty information including extending warranty please contact your local retailer: http://www.landrover.com/dealer-locator.html
How often do I need to get my Land Rover serviced?
This information is specified in your handbook and differs between markets. Land Rover would recommend that the Service is carried out after a specified number of kilometres or after a specified amount of time, whichever comes first. For example: after 6000km or 12 months whichever comes first. To book your service http://www.landrover.com/dealer-locator.html.
- Where can I find my local retailer?
Who do I contact if I breakdown?
You will need to contact the Roadside Assistance provider in your market. Select your market: http://www.landrover.com/market-selector/index.html
SALES - SALES
How do I import a Land Rover?
Due to different specification, servicing and warranty requirements, we are unable to directly support the personal importation of vehicles, provide further information on this process, or provide a certificate of compliance, as the vehicle would need to be tested/inspected accordingly for the market it is destined.
Please be advised that Land Rover manufactures and delivers vehicles to markets ensuring that the vehicle specification is both compliant with local market legislation requirements and suitable for the environment in which it will operate. This is supported through Land Rover's network of official importers, franchised retailers and authorised repairers who have received training to support the Sales and After Sales processes.
Therefore we would recommend that you contact your local retailer and department of transport in the destined market prior to importing a vehicle.
I want to buy or find out more about Land Rover, who do I contact?
For all enquiries regarding purchasing a Land Rover or any details about what comes with your purchase please contact your selling retailer: http://www.landrover.com/dealer-locator.html
- I would like to find out more information about armoured vehicles, SVO and TDMS Land Rovers, who do I contact?
GENERAL - GENERAL
I would like to contact Land Rover Customer Service, who do I need to send my enquiry to?
Please send any Customer Service Enquires to the team in your local market and a Land Rover representative will be in touch. Find us in your market here. Alternatively please fill in the contact us form and select Global Customer Enquiries: specifying your Full Name, Contact details, VIN, Country of Residence and local retailer name.
I have a sponsorship enquiry, who do I contact?
Please fill in this online form and select social responsibility: https://jlrdxforms.jaguarlandrover.com/jlr-xi-en/servlet/SmartForm.html?formCode=jlr-kmi-xi-en
I have a marketing enquiry who do I contact?
For any information regarding our brand, competitions or new products please contact us: https://jlrdxforms.jaguarlandrover.com/jlr-xi-en/servlet/SmartForm.html?formCode=jlr-kmi-xi-en&h=true&_ga=1.226922331.730646272.1405523912
- I would like to work for Land Rover, how can I apply?
I have a design idea, who do I contact?
Please email your ideas to: Review4JLR@ixc-uk.com
I would like a factory tour, where can I get more information?
You can find out about all of our factory tours here: https://shop.landrover.com/driving-experiences/behind-the-scenes
Where can I get a Brochure?
You can download an eBrochure here: http://www.landrover.com/shopping-tools/brochures.html alternatively you can visit your local retailer. Please be advised that Land Rover do not hold stock centrally.
I'm interested in a driving experience, where can I get some more information?
You can find more information and your nearest Experience Centre here: http://www.landrover.com/experiences/land-rover-experience/centre-finder.html