Land Rover Financial Services part of the Lloyds Banking Group set high ethical standards. Accordingly we are a member of the Finance and Leasing Association and are bound by their Lending Code.
If you wish to make a complaint you should write to The Manager, Customer Complaints, Land Rover Financial Services, St William House, Tresillian Terrace, Cardiff, CF10 5BH or call us on 0844 824 4733. If you complain about our consumer credit activities and we do not resolve your complaint, you have the right (if you are not a business customer) to complain to the Financial Ombudsman Service. A business customer may also have the right to do this.
Terms and Conditions
We will not seek to alter the terms & conditions applying to your agreement. Any variation could only take place by agreement in writing between us.
Customer Information, Data Protection & Personal Records
Guidance as to what we will do with your data is contained on page 3 of your Finance Agreement. Your information will be held by Black Horse Limited trading as Land Rover Financial Services which is part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com.
In summary we may obtain information about you from credit reference agencies to check your credit status. The credit reference agency enquiries may be seen by other companies making their own enquiries and may affect your ability to obtain credit elsewhere in the near future. We will also share details of how you conduct your account with such agencies. We may also use credit scoring. We will share your personal information from your application with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies to prevent fraud and money laundering. Further details explaining how information held by the fraud prevention agencies may be used can be obtained by reading the privacy notice at www.blackhorse.co.uk/Motor/privacypolicy or by contacting us.
We may discuss your application and/or your agreement with the supplying dealer and give an early settlement quotation to them. We will also, with your consent, give an early settlement quotation to any other dealer who asks us for one.
Lloyds Banking Group companies may use your information to contact you by mail, telephone, email or text message about products and services that may be of interest to you. We may pass your information to the supplying dealer, any other same franchised dealer, or importer or the manufacturer and all companies within the manufacturer or dealer group for possible further business with you and to selected insurers for marketing purposes. We may also pass your information to agencies conducting market research for us. You have the right at any time to ask us not to contact you or give your details to others for these marketing purposes. You may write to us at Customer Care Department, St William House, Tresillian Terrace, Cardiff, CF10 5BH if you wish us to stop using your details in this way.
You also have the right at any time to ask us not to telephone you for sales purposes. Again you may write to our Customer Care Department if you wish us to stop telephoning you.
To understand how the personal information you give us will be used. We strongly advise that you read our Privacy Statement, which you can find at www.blackhorse.co.uk/Motor/privacypolicy or you can ask us for a copy. Please contact us if you have any questions.
We may pass information about you and your agreement to anyone we have appointed to help administer your agreement, to your credit insurer for administration, claims handling and fraud prevention (which could include passing it to other insurers), to insurance companies or to recover amounts owing or to anyone to whom we transfer the agreement.
Some telephone calls may be monitored or recorded but for the purposes only of maintaining and improving our service standards or for training our staff.
Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. To request a copy of your information, please write to DSAR Unit, St William House, Tresillian Terrace, Cardiff, CF10 5BH.