Landrover

Landrover

FAQ

About Land Rover

FAQs

Your questions and input help us improve your Land Rover experience and serve you better. Listed here are the answers to many questions frequently asked by Land Rover customers. We´ve organized them by topic.

To find the answers to your questions, simply browse through the appropriate categories and read the information listed under each category. If the information provided does not answer your questions to your satisfaction, or if the question you have is not addressed here, please feel free to click on an e-mail link and submit your question to us directly. A Land Rover customer service representative will be happy to assist you.

Special Offers

Q. Are there any special offers available at this time?

A. Your Land Rover Retailer can tell you everything you want to know about our vehicles, including current Land Rover incentives. You can also view the current incentives on our Web site in the vehicle section:

See Special Offers

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Mailing List

Q. Who should I contact if I would like to be removed from or added to Land Rover's mailing list?

A. You may contact the Land Rover Customer Relationship Centre at 1 800-346-3493, option 9, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. To unsubscribe from E-Mail communications, you may click the unsubscribe link at the bottom of any of our E-Mails.


Q. Who should I contact if I would like my name/address changed or corrected?

A. You may contact the Land Rover Customer Relationship Center at 1 800-346-3493, option 9, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time.

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Request Information

Q. How can I obtain a new Land Rover brochure?

A. Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience.

ebrochures


Q. Where do I request a Land Rover accessory cataloge?

A. Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience.

Accessory ebrochures


Q. How do I get myself a Land Rover OneLife Magazine?

A. Owners are encouraged to visit their local Retailer to pick up their copy of the Land Rover OneLife Magazine. 

Locate a Retailer


Q. How do I get a catalogue or order Land Rover Gear?

A. Your Land Rover journey would not be complete without Land Rover Gear active wear and accessories. Land Rover Gear catalogs are available at your local Land Rover Retailer. You may also order Gear online by clicking the link below.

Online shop

Gear ebrochure

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Retailers

Q. How can I locate a Land Rover Retailer near me?

A. Your nearest Land Rover Retailer is easy to find. Just click on Locate a Retailer and search by province. Or you can simply contact Land Rover at 1-800-FIND4WD (1-800-346-3493).

Locate a Retailer

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Accessories

Q. How do I purchase Land Rover Vehicle Kit?

A. Land Rover vehicle accessories (known as Vehicle Kit) can be purchased and installed at any of our authorized Land Rover Retailers. Factory authorized Land Rover Vehicle Kit is only available through an authorized Land Rover Retailer.

Locate a Retailer

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Kit ebrochures

Warranty and Maintenance

Q. What types of warranty does Land Rover provide?

A. Land Rover offers the following limited warranty coverages:

New Vehicle Limited Warranty:
4 years/80,000 km
Corrosion: 6 years/unlimited mileage
Wear parts and service adjustments: Not covered by warranty

Limited Parts Warranty:
1 year/unlimited mileage on all repairs performed or parts installed at an authorized Land Rover Retailer. See your Retailer for details.

Q. How can I obtain a service history of my Land Rover?

A. Your local Land Rover Retailer will be happy to provide you with the service history of your vehicle.

Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual authorized Land Rover Retailers to release this information to anyone other than the original owner.


Q. What are the recommended service intervals for my Land Rover?

A. To keep your Land Rover running at peak performance, follow the recommended maintenance schedule for your vehicle. Schedule and detailed information can be found in your Land Rover Passport to Service booklet.

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Roadside Assistance

Q. What are my Roadside Assistance benefits?

A. Land Rover Roadside Assistance is at your service 24 hours a day, seven days a week. You can count on it for complimentary flat-tire changes, battery jump-starts, lockout service, and fuel delivery, if you should run out of gas. Also included are trip-interruption benefits and computerized trip routing.

Land Rover 24-Hour Roadside Assistance provides emergency assistance whenever you need it, throughout the warranty period. In the unfortunate event of a new vehicle incident, your vehicle will be towed to the closest Land Rover Retailer for service. For vehicles within the new vehicle warranty, should the incident occur 80 or more kilometres from the Land Rover Owner´s primary residence, the Owner is entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Roadside Assistance can be reached at 1-800-461-2325.

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Importing and Exporting

Q.Does Land Rover have an Import/Export Compliance Program?

A. Land Rover does not have an Import/Export Program. If you are interested in importing your Canadian vehicle into the US, or importing your US vehicle into Canada, please contact Customer Relationship Centre toll free at 1 800-346-3493, option 9, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. For all other requests for letters of compliance from Land Rover, please contact our Product Compliance Department via fax at 201-818-9781.

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Product Suggestion

Q.Who do I contact if I have a product idea?

A. It comes as no surprise that Land Rover Owners have the best ideas for making our products better. To consider your request, you may mail your suggestion to:

Jaguar Land Rover North America, LLC
Attn: Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430

You may also call 1-800-FIND 4WD (1 800-346-3493) for more information.

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Jaguar Land Rover Limited: Registered Office: Abbey Road, Whitley, Coventry CV3 4LF Registered in England No: 1672070