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Frequently Asked Questions
Your questions and input help us improve your Land Rover experience and serve you better. Listed here are the answers to many questions frequently asked by Land Rover customers. We´ve organized them by topic.
To find the answers to your questions, simply browse through the appropriate categories and read the information listed under each category. If the information provided does not answer your questions to your satisfaction, or if the question you have is not addressed here, please feel free to click on an e-mail link and submit your question to us directly. A Land Rover customer service representative will be happy to assist you.
Prices
Q: Where can I get a price quote for a Certified Pre-Owned Land Rover?
A: Your Land Rover Retailer will be pleased to provide a quote for a Certified Pre-Owned vehicle in stock. Simply click on Contact a Retailer below and submit your request.
Didn't answer your question? Contact us.
Special Offers
Q: Are there any special offers available at this time?
A: Your Land Rover Retailer can tell you everything you want to know about our vehicles, including current Land Rover incentives. You can also view the current incentives on our Web site in the vehicle section:
See Special Offers
Didn't answer your question? Contact us.
Certified Pre-Owned
Q: What is the Land Rover Certified Pre-Owned program?
A: The Land Rover Certified Pre-Owned Program is a comprehensive program that provides all Land Rover Certified Pre-Owned vehicles with a 12-month/20,000*-km manufacturer´s certified pre-owned limited warranty. Land Rover Certified vehicles undergo a rigorous 140-point mechanical and appearance inspection prior to certification. Complimentary Roadside Assistance is also included.
*If a Certified Pre-Owned vehicle is purchased within its new-vehicle Limited Warranty timeframe, the 12-month/20,000-km limted warranty will be added to the end of any remaining manufacturer´s coverage.
Q: Can I buy additional coverage when my Certified Pre-Owned Vehicle warranty expires?
A: You can extend coverage if you purchase your Land Rover Certified Pre-Owned vehicle after its new-vehicle 48-month/80,000-km Limited Warranty has expired. An extended service contract called "Certified Plus" provides coverage for an additional 12 to 24 months.
Didn't answer your question? Contact us.
Mailing List
Q: Who should I contact if I would like to be removed from or added to Land Rover's mailing list?
A: You may contact the Land Rover Customer Relationship Centre at 1-800-668-6257, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. To unsubscribe from E-Mail communications, you may click the unsubscribe link at the bottom of any of our E-Mails.
Q: Who should I contact if I would like my name/address changed or corrected?
A: You may contact the Land Rover Customer Relationship Center at 1-800-668-6257, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time.
Didn't answer your question? Contact us.
Request Information
Q: How can I obtain a new Land Rover brochure?
A: Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience.
Q: Where do I request a Land Rover accessory catalog?
A: Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience.
Q: How do I put myself on the mailing list for the owner magazine, Land Rover OneLife?
A: As a current Owner, you will receive this superb publication automatically once a year. To verify that Land Rover has your correct address, please call our Customer Relationship Centre at 1-800-668-6257.
Q: How do I get a catalogue or order Land Rover Gear?
A: Your Land Rover journey would not be complete without Land Rover Gear active wear and accessories. Land Rover Gear catalogs are available at your local Land Rover Retailer. You may also order Gear online here.
Didn't answer your question? Contact us.
Retailers
Q: How can I locate a Land Rover Retailer near me?
A: Your nearest Land Rover Retailer is easy to find. Just click on Locate a Retailer and search by province. Or you can simply contact Land Rover at 1-800-FIND4WD (1-800-346-3493).
Locate a Retailer
Didn't answer your question? Contact us.
Accessories
Q: How do I purchase Land Rover Vehicle Kit?
A: Land Rover vehicle accessories (known as Vehicle Kit) can be purchased and installed at any of our authorized Land Rover Retailers. Factory authorized Land Rover Vehicle Kit is only available through an authorized Land Rover Retailer.
Locate a Retailer
Didn't answer your question? Contact us.
Warranty & Maintenance
Q: What types of warranty does Land Rover provide?
A: Land Rover offers the following limited warranty coverages:
New Vehicle Limited Warranty:
4 years/80,000 km
Corrosion: 6 years/unlimited mileage
Wear parts and service adjustments: Not covered by warranty
Limited Parts Warranty:
1 year/unlimited mileage on all repairs performed or parts installed at an authorized Land Rover Retailer. See your Retailer for details.
Certified Pre-Owned Limited Warranty:
All Land Rover Certified Pre-Owned vehicles are covered by a comprehensive 12-month/20,000-km Limited Warranty. Additionally, Certified Pre-Owned Land Rovers come with 24-hour Land Rover Roadside Assistance service.
Q: How can I obtain a service history of my Land Rover?
A: Your local Land Rover Retailer will be happy to provide you with the service history of your vehicle.
Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual authorized Land Rover Retailers to release this information to anyone other than the original owner.
Q: What are the recommended service intervals for my Land Rover?
A: To keep your Land Rover running at peak performance, follow the recommended maintenance schedule for your vehicle. Schedule and detailed information can be found in your Land Rover Passport to Service booklet.
Didn't answer your question? Contact us.
Roadside Assistance
Q: What are my Roadside Assistance benefits?
A: Land Rover Roadside Assistance is at your service 24 hours a day, seven days a week. You can count on it for complimentary flat-tire changes, battery jump-starts, lockout service, and fuel delivery, if you should run out of gas. Also included are trip-interruption benefits and computerized trip routing.
Land Rover 24-Hour Roadside Assistance provides emergency assistance whenever you need it, throughout the warranty period. In the unfortunate event of a new vehicle or Certified Pre-Owned related incident, your vehicle will be towed to the closest Land Rover Retailer for service. For vehicles within the new vehicle warranty or Certified Pre-Owned warranty, should the incident occur 80 or more kilometres from the Land Rover Owner´s primary residence, the Owner is entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Roadside Assistance can be reached at 1-800-461-2325.
Didn't answer your question? Contact us.
Importing & Exporting
Q: Does Land Rover have an Import/Export Compliance Program?
A: Land Rover does not have an Import/Export Program. If you are interested in importing your Canadian vehicle into the US, or importing your US vehicle into Canada, please contact Customer Relationship Centre toll free at 1-800-668-6257, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. For all other requests for letters of compliance from Land Rover, please contact our Product Compliance Department via fax at 201-818-9781.
Didn't answer your question? Contact us.
Product Suggestion
Q: Who do I contact if I have a product idea?
A: It comes as no surprise that Land Rover Owners have the best ideas for making our products better. To consider your request, we require completion of the disclosure waiver, which you may obtain by sending us an E-mail with your request. You may then mail your suggestion and completed disclosure to:
Jaguar Land Rover North America, LLC
Attn: Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430
You may also call 1-800-FIND 4WD for more information.
Didn't answer your question? Contact us.
To find the answers to your questions, simply browse through the appropriate categories and read the information listed under each category. If the information provided does not answer your questions to your satisfaction, or if the question you have is not addressed here, please feel free to click on an e-mail link and submit your question to us directly. A Land Rover customer service representative will be happy to assist you.
Prices
Q: Where can I get a price quote for a Certified Pre-Owned Land Rover?
A: Your Land Rover Retailer will be pleased to provide a quote for a Certified Pre-Owned vehicle in stock. Simply click on Contact a Retailer below and submit your request.
Didn't answer your question? Contact us.
Special Offers
Q: Are there any special offers available at this time?
A: Your Land Rover Retailer can tell you everything you want to know about our vehicles, including current Land Rover incentives. You can also view the current incentives on our Web site in the vehicle section:
See Special Offers
Didn't answer your question? Contact us.
Certified Pre-Owned
Q: What is the Land Rover Certified Pre-Owned program?
A: The Land Rover Certified Pre-Owned Program is a comprehensive program that provides all Land Rover Certified Pre-Owned vehicles with a 12-month/20,000*-km manufacturer´s certified pre-owned limited warranty. Land Rover Certified vehicles undergo a rigorous 140-point mechanical and appearance inspection prior to certification. Complimentary Roadside Assistance is also included.
*If a Certified Pre-Owned vehicle is purchased within its new-vehicle Limited Warranty timeframe, the 12-month/20,000-km limted warranty will be added to the end of any remaining manufacturer´s coverage.
Q: Can I buy additional coverage when my Certified Pre-Owned Vehicle warranty expires?
A: You can extend coverage if you purchase your Land Rover Certified Pre-Owned vehicle after its new-vehicle 48-month/80,000-km Limited Warranty has expired. An extended service contract called "Certified Plus" provides coverage for an additional 12 to 24 months.
Didn't answer your question? Contact us.
Mailing List
Q: Who should I contact if I would like to be removed from or added to Land Rover's mailing list?
A: You may contact the Land Rover Customer Relationship Centre at 1-800-668-6257, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. To unsubscribe from E-Mail communications, you may click the unsubscribe link at the bottom of any of our E-Mails.
Q: Who should I contact if I would like my name/address changed or corrected?
A: You may contact the Land Rover Customer Relationship Center at 1-800-668-6257, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time.
Didn't answer your question? Contact us.
Request Information
Q: How can I obtain a new Land Rover brochure?
A: Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience.
Q: Where do I request a Land Rover accessory catalog?
A: Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience.
Q: How do I put myself on the mailing list for the owner magazine, Land Rover OneLife?
A: As a current Owner, you will receive this superb publication automatically once a year. To verify that Land Rover has your correct address, please call our Customer Relationship Centre at 1-800-668-6257.
Q: How do I get a catalogue or order Land Rover Gear?
A: Your Land Rover journey would not be complete without Land Rover Gear active wear and accessories. Land Rover Gear catalogs are available at your local Land Rover Retailer. You may also order Gear online here.
Didn't answer your question? Contact us.
Retailers
Q: How can I locate a Land Rover Retailer near me?
A: Your nearest Land Rover Retailer is easy to find. Just click on Locate a Retailer and search by province. Or you can simply contact Land Rover at 1-800-FIND4WD (1-800-346-3493).
Locate a Retailer
Didn't answer your question? Contact us.
Accessories
Q: How do I purchase Land Rover Vehicle Kit?
A: Land Rover vehicle accessories (known as Vehicle Kit) can be purchased and installed at any of our authorized Land Rover Retailers. Factory authorized Land Rover Vehicle Kit is only available through an authorized Land Rover Retailer.
Locate a Retailer
Didn't answer your question? Contact us.
Warranty & Maintenance
Q: What types of warranty does Land Rover provide?
A: Land Rover offers the following limited warranty coverages:
New Vehicle Limited Warranty:
4 years/80,000 km
Corrosion: 6 years/unlimited mileage
Wear parts and service adjustments: Not covered by warranty
Limited Parts Warranty:
1 year/unlimited mileage on all repairs performed or parts installed at an authorized Land Rover Retailer. See your Retailer for details.
Certified Pre-Owned Limited Warranty:
All Land Rover Certified Pre-Owned vehicles are covered by a comprehensive 12-month/20,000-km Limited Warranty. Additionally, Certified Pre-Owned Land Rovers come with 24-hour Land Rover Roadside Assistance service.
Q: How can I obtain a service history of my Land Rover?
A: Your local Land Rover Retailer will be happy to provide you with the service history of your vehicle.
Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual authorized Land Rover Retailers to release this information to anyone other than the original owner.
Q: What are the recommended service intervals for my Land Rover?
A: To keep your Land Rover running at peak performance, follow the recommended maintenance schedule for your vehicle. Schedule and detailed information can be found in your Land Rover Passport to Service booklet.
Didn't answer your question? Contact us.
Roadside Assistance
Q: What are my Roadside Assistance benefits?
A: Land Rover Roadside Assistance is at your service 24 hours a day, seven days a week. You can count on it for complimentary flat-tire changes, battery jump-starts, lockout service, and fuel delivery, if you should run out of gas. Also included are trip-interruption benefits and computerized trip routing.
Land Rover 24-Hour Roadside Assistance provides emergency assistance whenever you need it, throughout the warranty period. In the unfortunate event of a new vehicle or Certified Pre-Owned related incident, your vehicle will be towed to the closest Land Rover Retailer for service. For vehicles within the new vehicle warranty or Certified Pre-Owned warranty, should the incident occur 80 or more kilometres from the Land Rover Owner´s primary residence, the Owner is entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Roadside Assistance can be reached at 1-800-461-2325.
Didn't answer your question? Contact us.
Importing & Exporting
Q: Does Land Rover have an Import/Export Compliance Program?
A: Land Rover does not have an Import/Export Program. If you are interested in importing your Canadian vehicle into the US, or importing your US vehicle into Canada, please contact Customer Relationship Centre toll free at 1-800-668-6257, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. For all other requests for letters of compliance from Land Rover, please contact our Product Compliance Department via fax at 201-818-9781.
Didn't answer your question? Contact us.
Product Suggestion
Q: Who do I contact if I have a product idea?
A: It comes as no surprise that Land Rover Owners have the best ideas for making our products better. To consider your request, we require completion of the disclosure waiver, which you may obtain by sending us an E-mail with your request. You may then mail your suggestion and completed disclosure to:
Jaguar Land Rover North America, LLC
Attn: Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430
You may also call 1-800-FIND 4WD for more information.
Didn't answer your question? Contact us.
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