Landrover

Landrover

Privacy Policy

Range Rover

Privacy Policy

Jaguar Land Rover Limited (“Land Rover”) respects the privacy of every individual who visits this website (the “Site”). This policy sets out the way in which we will use, manage and protect your personal information collected on the Site in accordance with all relevant Australian privacy legislation protecting the rights of individuals. This policy should also be read in conjunction with our Cookies Policy, available at www.landrover.com, which forms part of this Privacy Policy.

This Privacy Policy will be continuously assessed against new technologies, business practices and our customers' changing needs. Accordingly, this Privacy Policy is subject to change over time without notification being made to users, and therefore we encourage you to periodically review this Privacy Policy to become aware of any changes that may have occurred as they will apply to you.

You have various privacy-related rights as an individual, including to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. Many of your rights are outlined in this Privacy Policy. We will make all practical efforts to respect your wishes.  

JAGUAR LAND ROVER LIMITED WEB SITES - IMPORTANT INFORMATION

In addition to this Privacy Policy and our Cookies Policy you should also ensure that you read the website Terms of Use for the Site, as they apply to you if you access the Site.

Due to the international nature of Land Rover's business, Land Rover processes, stores and shares personal data outside Australia (including with its related bodies corporate) and thus will disclose personal information to overseas recipients in the United Kingdom in particular. All overseas recipients of personal information as contemplated above are subject to a law or binding scheme that has the effect of protecting the information in a way that, overall, is at least substantially similar or more stringent to the way in which the Australian privacy law protects the information. In addition, there are adequate means available in those jurisdictions for individuals to take action or enforce their rights in those jurisdictions under the laws/binding schemes mentioned above. In any event, Land Rover undertakes to use all practicable measures to ensure that any overseas recipient complies with Australian privacy law to the extent possible.

If you do not consent to this overseas disclosure, unfortunately we will not be able to process any request you make through the Site.

FREQUENTLY ASKED QUESTIONS (FAQ)
1. What are the benefits to me of Land Rover collecting my information?
2. What information might be collected by Land Rover Web Sites?
3. How will Land Rover collect and store this information?
4. For how long will Land Rover store this information?
5. Where will your personal information be stored?
6. How will Land Rover use and disclose my personal information?
7. Who does this policy apply to?
8. Land Rover's commitment to Children's Privacy.
9. How do I correct information about myself or make a complaint about privacy?
10. What about Internet & site security?
11. What happens if I choose not to provide personal information?
   
1. WHAT ARE THE BENEFITS TO ME OF LAND ROVER COLLECTING MY INFORMATION?
Collecting this information will help Land Rover to achieve the following:
(a) To make the Site easier for you to use by not having to enter information more than once.
(b) Help us to provide information faster.
(c) To help us create content more relevant to you.
(d) To help you quickly find services or information available from Land Rover.
(e) Using information to make improvements to the Site.
(f) Assessing general trends within the Web Site and its use.
(g) To alert you to new products, special promotions, updated information and other new services that Land Rover considers to be of interest to you. Where you have given us your permission we might authorise other companies to contact you directly.
(h) To display relevant product, promotion and service information based on your previous browsing activities within Landrover.com
(i) To help you to store your favourite media (wallpapers, video, audio), configured cars and preferred dealer information within landrover.com.au for your future reference.

2. WHAT INFORMATION MIGHT BE COLLECTED BY LAND ROVER WEB SITES?
We may collect personal information from you including your name, age, address, telephone number, email address and current vehicle information. At Land Rover, we intend to give you as much control as possible over your personal information. In general, you can visit Land Rover on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. We will let you know before we collect personally identifiable information from you on the Internet.

Before submission of personal information, we will collect anonymous information about how you have used the Site. This is a common standard procedure for any Web Site on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we offer. You should read our Cookies Policy which contains other more specific information in this regard.

To improve the services we provide we will also collect anonymous information about the referring website (for example Google search) or the referring banner which lead you to landrover.com.au website.

If you choose to give the Land Rover personal information via the Internet that we may need to correspond with you or provide you with a subscription, for example - it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

3. HOW WILL LAND ROVER COLLECT AND STORE THIS INFORMATION?
The Site can collect information about you in a number of ways; either (a) directly requesting it from you (for example: in regards to a test drive request form, brochure request form or subscribing to the E-brochure email list) or (b) by automatically recording information about your visit to this Site. For example we might collect data regarding your journey through the Site or record the options that you have chosen to take. Information collected in accordance with (b) above will remain anonymous.

Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information.

4. FOR HOW LONG WILL LAND ROVER STORE THIS INFORMATION?

Subject to this Privacy Policy Land Rover will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes.
In addition legislation might oblige us to store this information for a certain period of time.  To understand how you can amend, or update information stored about you then please refer to the appropriate question in this section.

5. WHERE WILL YOUR PERSONAL INFORMATION BE STORED?

In addition to the overseas disclosures to third parties as outlined above, Land Rover operates in many countries across the world so to enable us to offer consistent service to you, our customers, wherever you may be, we manage our Internet sites from one central site. This is currently in the United Kingdom, but we also utilise web services which are delivered from other countries, including the United States of America. By submitting personal information through this Site you consent to your data being stored by Land Rover anywhere in the world.

6. HOW WILL LAND ROVER USE AND DISCLOSE MY PERSONAL INFORMATION?
We need this information to help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs. Any information collected about you will be used: (1) to fulfil any service you might request; (2) to improve how Land Rover as a company serves you; and (3) in the connection with the marketing of Land Rover products and services and related products and services. We do this by making appropriate use of the information.

This information will not be disclosed to anyone outside of Land Rover, its related bodies corporate and its affiliated or associated companies, and the dealers, agencies and licensees of any of these companies, and any other companies with which Land Rover has directly or indirectly arranged services on its behalf, unless such disclosure is required or authorised by law or with your express consent. Your personal information will be treated in accordance with the relevant legal provisions concerning protection of personal information. Your information may be initially stored and processed inside or outside Australia, anywhere in the world.

7. WHO DOES THIS POLICY APPLY TO?
This policy applies to all of Land Rover’s individual consumers and corporate visitors who visit the Site.

8. LAND ROVER'S COMMITMENT TO CHILDREN'S PRIVACY
Protecting the privacy of children is important. For that reason, we never collect or maintain information at our web site from those we actually know are under 16.

9. HOW DO I CORRECT INFORMATION ABOUT MYSELF OR MAKE A COMPLAINT ABOUT PRIVACY?
Land Rover will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date. Subject to law, you may also review and update the personal information we have stored about you by emailing enquiries@landrovercustomers.com.au. Where appropriate, you will also be given the option of cancelling your membership of the service you have subscribed to.

If you are concerned about the manner in which your personal information is being handled or you have questions about this Privacy Policy, please contact us at enquiries@landrovercustomers.com.au with details of your concerns and your contact details, and we will respond to your query as soon as practicable. We may contact you in response to clarify your concerns and work through your questions together.

10. WHAT ABOUT INTERNET & SITE SECURITY?
The Internet is not a secure system and you should always be cautious about the information you disclose whilst on-line. Land Rover will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Personal Information collected by Land Rover Sites is stored in secure operating environments that are not available to the public. In some cases, the Personal Information is encrypted before you conduct your transaction, using appropriate secure technology.

11. WHAT HAPPENS IF I CHOOSE NOT TO PROVIDE PERSONAL INFORMATION?
If you choose not to provide personal information, you will in most cases still be able to use most of the Site. However you will not be able to access areas that require the submission of personal information or receive the products or services that require this information. Even if you do not submit personal information we will sometimes collect anonymous information about how you have used the Site. This is information that does not personally identify you but which may be helpful for marketing or improving the services we offer.


Jaguar Land Rover Limited: Registered Office: Abbey Road, Whitley, Coventry CV3 4LF Registered in England No: 1672070